Naim Internet Radio Not Working — Restore vTuner
“Unable to connect to Internet Radio station”
An empty radio list or “No stations” — or saved presets flagged with a warning to “re-save”
If your Naim streamer cannot connect to Internet Radio, shows an empty list, or marks your presets with a warning to re-save, the directory it relied on (vTuner) changed on these first-generation streamers. Retune·FM gives Internet Radio a working address again — your saved presets and station search come back.
Build your own station list
Naim’s Internet Radio ran on vTuner
Internet Radio on Naim’s first-generation streamers (NDX, ND5 XS, NDS and the Uniti family) was powered by the third-party vTuner directory. After an early-2025 change to that legacy radio server, many owners saw stations stop — an “Unable to connect” message, an empty list, or presets flagged to be re-saved. Naim has since moved to its own in-house Internet Radio service, but the oldest units cannot always receive that update — Retune·FM answers where vTuner used to, so Internet Radio works again.
Naim replaced vTuner with its own in-house Internet Radio service. If your streamer can take the firmware/app update that adds it (check the Naim app), that is the official fix and you do not need Retune·FM. This page is for the early first-generation units that cannot get that update and still rely on vTuner.
One DNS setting, about two minutes
You change a single value on the Naim — its DNS server. Nothing else on your network changes.
| Naim | On the streamer or in the Naim app: Settings → Network → set the connection to Static / Manual IP → note and re-enter the IP address, subnet mask and gateway → set the DNS to 62.132.3.28 → save, then open Internet Radio. |
Supported Naim models
These are the receivers this method typically restores. If your model used the old vTuner Internet Radio menu, it should work — not sure? Start the free trial, there’s nothing to lose.
Representative list — related models of the same generation usually work too.
Check that stations are back
Power the Naim off and on (or reconnect it to the network), then open Internet Radio / NET RADIO. The list should come alive. If it’s still empty, re-check the DNS value and that the receiver gets its settings from your router.
Put your own stations on the receiver
You are not limited to the built-in folders. Pick stations on the website and send them straight to the device — they appear under “My List” in the radio menu.
- Open the online catalogue and find stations by country, genre, language or name.
- Mark the ones you want with the star ★ — they go into your Favorites.
- Press 📻 Send to receiver and type in your device code.
- The code is the first line of the Internet Radio menu on the device (“retunefm.com — code XXXXXX”).
- Open My List on the receiver — your stations are there. Send again any time to update the list.
Free for 90 days, then a small donation
Every receiver gets 90 days completely free. After that the radio keeps playing — a small, voluntary donation just helps cover the servers. There is no hard cut-off and no blocking. Full pricing ›
Naim owners ask
Which Naim models does this help?
The first-generation streamers that used the vTuner Internet Radio menu — NDX, ND5 XS and NDS players, the Uniti, Uniti 2, UnitiQute, UnitiQute 2, UnitiLite and SuperUniti all-in-ones, and the NAC-N 172 XS / NAC-N 272 preamp-streamers. If Internet Radio used to work and now shows an error or an empty list, this method applies.
My presets show a warning / “re-save”. What happened?
That appears when the old vTuner directory behind your presets stopped responding. With Retune·FM the directory answers again — browse or search, play the station, then re-save the preset.
Should I use Naim’s own Internet Radio instead?
If your model received Naim’s in-house iRadio update (via the latest Naim app and firmware), use that — it is the official replacement. Retune·FM is for the earlier first-generation streamers that cannot get that update.
Is it legal? Do I need an app?
Yes, and no extra app. Retune·FM only links to publicly available radio streams and is not affiliated with Naim or vTuner. You change one DNS value on the streamer — no account.
How do I undo it?
Set the streamer’s DNS back to automatic (or your router’s address). Everything returns to how it was.
Last reviewed: July 2026. This page reflects our own testing plus publicly reported behaviour of the original directory service — whose availability depends on the model, firmware and region and can change without notice. Spotted something out of date? Let us know.